There are many actions needed to initiate and sustain the reform program. The overall program is very broad and tackles many major issues and problems. The program's strategy is to deal with this complexity on four levels.

The First is to inject support into specific program elements to provide the necessary specialist knowledge and experience to create a momentum for change in that elements as well as an action plan to maintain momentum through to implementation of the desired Change.

The Second is to provide support to the management structure of the reform process itself.

The third level is that of capacity and leadership development. For a major reform or change program to succeed senior mangers must be committed to the change; staff involved or impacted by the change must see a consistent approach which is clearly delineated for all employees; and to ensure employee support implementation of the changes must be carried out fairly, efficiently and objectively.

The fourth level is that of increased transparency and accountability in the system that is being changed. The project will seek to make civil society more aware of the changes and improvements taking place in the governement system, and will seek ways to involve it more in the process where government's services reach the public.

The gender mainstreaming will be taken care of by incorporating gender issues in each of the components of the program.